See below for our 2024 programme. Check back for our 2025 programme soon.

08.30 onwards Main Registration 
  ‘Kickstart’ Early Sessions 
09.30 – 10.20Setting up in BallroomEmployment law Update; What’s new in 2024? Emma McGrath, Professional Support Lawyer, CitationDebt Management Update: What’s best practice in 2024? Martin Jackson and Mike Brooks, DSL
10.30 – 11.00 President’s Welcome & CVLM Awards – Ballroom 
11.00 – 11.50 Keynote – Andy Cope, The Art of Brilliance – Ballroom 
 Our PurposeOur ClientsOur Selves
12.10 – 13.00Workshop after keynote: “Shift Happens: Be the Change”
Andy Cope, The Art of Brilliance
Using technology to enhance your clients’ experience
Susie Samuel, Founder and CEO, Digital Practice
Taxes, savings, retirement, oh my!
Take control of your personal finances
Ruth Downs, Financial Advisor
13.00 – 14.00 Lunch 
14.00 – 15.40Turning dreams to reality: How to harness the
power of empowerment Helen Silver-MacMahon, Being Human
Social Media Power workshop (bring your laptop/tablet!)
Liz Daniels, Custard PR

Who looks after you? How to build a support network as a veterinary leader

Liz Somerville, Loch Leven Equine/VMG President

 Part 1: Using creative self-coaching tools to
reconnect with your purpose
Rachel Davis & Liz Chan, The Coaching Cabin/RVC
The VMG Leadership Standards 2024: Research results and next steps Rebecca Robinson, Business Development Consultant, Vet Dynamics UK Ltd
15.40 – 16.00 Tea & Coffee 
16.00 – 16.50Part 2: Facilitating a more purposeful practice:
Compassionate inquiry and coaching
Rachel Davis & Liz Chan, The Coaching Cabin/RVC

Recommendations, reviews and retention: How to turn clients into raving fans!

Nicola Kinnard-Comedie

Step up, step across, step out? How to plan your next career move
Adrian Nelson-Pratt, Director/Careers Coach, VSGD
17:00 – 18:00 Exhibition Happy Hour 
19:00 –  Late President’s Party 
08.00 onwards Day Two Registration and Exhibition open from 8.30am 
 Tea & Coffee‘Kickstart’ Early Sessions
08.00 – 09.00 Walkshop/Walk & Talk Session
Meet in the hotel foyer at 8am
08.30 – 09.00 Tea & Coffee 
 Our PeopleOur WorkplacesOur Future
09.30 – 10.20Engaging the disengaged:
How to get the whole team on board
with your project
Calvin Akotuah & Oba Akinwale, Loud Speaker
Pricing with pride: How to decide what
to charge for what you do
Suzanne Headington, Hazlewoods Accountants
Digital transformation: Working smarter not harder
Tracy Dell, NHS
10.20 – 11.10Litigation for debtors: What happens when you’ve
done all the chasing you can do?
Mike Marrs & Eddie Harrison Debts4Vets/APN Group
Understanding the technology: Which AI tools can
you actually use in practice?
Nico Frisiani, Data Scientist/Co-Founder, Lupa
11.10 – 11.30 Tea & Coffee 
11.30 – 13.00Who helps the helpers? How to support those who
have a responsibility for supporting others
James Russell, President, Vetlife
How to use Agile principles to optimise your work
Eleanor Gibson, Innovation and Agile Coach, Tilt

Panel: How can we communicate value to our clients?

Miles Russell, VMG President/PM, George Vet Group (chair)              Jaime Kiem, Senior Vice President, BVRA  Suzanne Headington, Hazlewoods Accountant  Tracey Morley Jewkes, Management Consultant

 Thriving not just surviving:
How to collaborate and delegate Tracy Dell, Group Practice Manager, Cleckheaton GPs/NHS
13.00 – 14.00 Lunch 
14.00 – 14.50The power of happiness: Finding joy at work
Helen Silver-MacMahon, Being Human
The secrets of 60% uptake: How to build world
class health plans with passion and purpose
Tracey Morley Jewkes, Veterinary Management Consultant
Getting it done: Turning ideas into plans, & plans
into actions
Gemma Barmby, VMG/Vet Dynamics
14.50 – 15.40The future of team-based veterinary healthcare Julie Dugmore and Jill MacDonald, Director of Vet Nursing/VN Futures Project Lead, RCVS
16.00 Congress Close 

Our Purpose

07.30 onwardsMain Registration
 ‘Kickstart’ Early Sessions
09.30 – 10.20Apply QI principles to management challenges: All the tools you need!
Natasha Demir & Pam Mosedale, Managing Director, Scarsdale Vets/QI Lead, RCVS
10.30 – 11.50Welcome, Awards, Keynote – Darren Edwards
11.50 – 12.10Tea & Coffee
12.10 – 13.00Finding the balance: How can we protect the planet while running a business?
Camilla Sherwin, Sustainability Consultant, Investors In the Environment
13.00 – 14.00Lunch
14.00 – 14.50Finding the magic: How can we have a positive impact?
Sid Madge, Founder/CEO, Meee Global
14.50 – 15.40
15.40 – 16.00Tea & Coffee
16.00 – 16.50Finding your purpose: Understanding your values to bring joy to your work
Rachel Davis, Director, The Coaching Cabin
EveningPresident’s Party

Our Clients

07.30 onwardsMain Registration
 ‘Kickstart’ Early Sessions
09.30 – 10.20Finding your focus: Listening as a superpower
Mark Tabachnik, UK Head of Equine, IVC Evidensia
10.30 – 11.50Welcome, Awards, Keynote – Darren Edwards
11.50 – 12.10Tea & Coffee
12.10 – 13.00Challenging Assumptions: What do 21st century clients want?
Thom Jenkins, Cofounder/CEO, Petsapp
13.00 – 14.00Lunch
14.00 – 14.50What’s my client thinking? Using consumer psychology to guide better client decisions
Kate Nightingale, Managing Directors, Humanising Brands
14.50 – 15.40Approaching difficult conversations with clients: Tips and Techniques
Bronwen Williams, RMN, Behaviour Change Researcher
15.40 – 16.00Tea & Coffee
16.00 – 16.50Everyone’s online: How to use social media to educate your clients
Bolu Eso, Media Vet
EveningPresident’s Party

Our Selves

07.30 onwardsMain Registration
 ‘Kickstart’ Early Sessions
09.30 – 10.20What’s new? An update on employment law for 2023-24
Catherine Hare, Professional Support Solicitor, Citation
10.30 – 11.50Welcome, Awards, Keynote – Darren Edwards
11.50 – 12.10Tea & Coffee
12.10 – 13.00Getting it all done: How to manage your own time and energy
Liz Somerville, Director, Loch Leven Equine & VMG Junior Vice Pres
13.00 – 14.00Lunch
14.00 – 14.50When the going gets tough: How to boost your personal resilience
Helen Hannar, RN, Director of Nursing
14.50 – 15.40How to optimise the power of mentoring for personal and professional development
Andrew Penker, Founder/CEO, XSectorMentor
15.40 – 16.00Tea & Coffee
16.00 – 16.50Taxes, savings, pensions, oh my! How to manage your personal finances
Ruth Downs, Financial Advisor
EveningPresident’s Party

Our People

07.30 onwardsSingle Day Registration
 Tea & Coffee
08.00 – 08.50
08.50 – 09.00Tea & Coffee
09.00 – 09.50Supporting neurodivergent staff: Simple changes to ensure all are welcome
Kirsty Pickles, Assistant Professor, Nottingham Vet School
09.50 – 10.40The Kindess Project: How to instil a culture of kindness in your whole team
Gillian Sandstorm, Senior Lecturer, University of Sussex
10.40 – 11.10Tea & Coffee
11.10 – 12.00Integrating and managing interdisciplinary teams
Tracy Dell, Business Manager, Caritas GP Group
12.00 – 12.50Schwartz Rounds: Debriefing your team after a challenging or emotional event in practice
Amy Martin, Magnolia Coaching & Holly House Vets
12.50 – 13.30Lunch
13.30 – 13.50Suicide Prevention Training Workshop
Kevin Moore & Bob Kitchin, Big Dog Little Dog & Sherry Adams, We Mind & Kelly Matters
13.50 – 14.40
14.40 – 15.30
15.30 – 15.50Tea & Coffee
16.00 – 17.00Closing Keynote – Dr Leanne Armitage

Our Workplace

07.30 onwardsSingle Day Registration
 ‘Kickstart’ Early Sessions
08.00 – 08.50Breakfast Blast (Optional Extra Space)
Details TBC
08.50 – 09.00Tea & Coffee
09.00 – 09.50BVA Good Workplaces Workshop
Malcolm Morley & Justine Shotton, President/Senior Vice President
09.50 – 10.40
10.40 – 11.10Tea & Coffee
11.10 – 12.00Affinity Action: BVEDS/BVLGBT/BVCIS Active Allyship Workship
Leah Challen, Claire Hodgson & Issa Robson
12.00 – 12.50
12.50 – 13.30Lunch
13.30 – 13.50
13.50 – 14.40Creative problem-solving: Boost your brainstorming and inventive thinking skills to tackle any workplace challenge
Chris White, Project Manager, Vet4Pets & VMG Director
14.40 – 15.30
15.30 – 15.50Tea & Coffee
16.00 – 17.00Closing Keynote – Dr Leanne Armitage

Our Future

07.30 onwardsSingle Day Registration
 ‘Kickstart’ Early Sessions
08.00 – 08.50Walk & Talk Session
Join team VMG at 8am in the Hotel Foyer for a walk along the river Avon and an opportunity to share learnings from day 1 and plans for day 2
08.50 – 09.00Tea & Coffee
09.00 – 09.50The future of complaint management: Communication, meditation, resolution
Sue Clark, Consultant, Veterinary Client Mediation Service
09.50 – 10.40The future of job-seeking: How do Gen Z look for work?
Jack Kennedy, UK Economist, Indeed Hiring Lab
10.40 – 11.10Tea & Coffee
11.10 – 12.00The future of applicant attraction: Your employer brand
Cliff Ettridge, Director, The Team
12.00 – 12.50The future of employee retention: Learning from pharma
Jacqui Skelly, Head of Veterinary Tech Services, Elanco
12.50 – 13.30Lunch
13.30 – 13.50
13.50 – 14.40The future of the vet team: Implementing the rcvs workforce action plan
Angharad Belcher, Dir Advancement of Professions, RCVS
14.40 – 15.30Ready for the future? How to lead change in your organisation
Richard Casey, Executive Director, WSAVA & VMG SVP
15.30 – 15.50Tea & Coffee
16.00 – 17.00Closing Keynote – Dr Leanne Armitage
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